2 - Ghana Hotels Association

Working Hours

Mon-Fri:09:00 AM To 5:00 PM

24hr Support

info@ghanahotelsassociation.com

Our Location

79 Kojo Thompson Rd, Accra

Choose Star Rating *

Budget HotelOne StarTwo StarThree StarFour StarFive Star

Facility Name *

Select Award Category

NB: You can complete multiple categories before submitting

Upload a group picture of the Conference & Banqueting (C&B) Team

List the names of the members of the C&B Team and indicate each member’s position and highest hospitality related training qualification.

How long has each member of the C&B team worked in the hotel?

What is the role of each member of the C&B team Upload the Standard Operating Procedure for C&B at the hotel

Upload records of Conference and banquets (dates and type of conference or banquet) held at the hotel in 2022 and 2023

Upload one record each of feedback from C&B clients for 2022 and 2023

Upload pictures of all halls and outdoor spaces for C&B

Upload the hotel’s C&B packages

Upload pictures of Adverts of C&B packages on website

Upload pictures of the hotel’s outdoor signboards

Upload any evidence of external training for C&B team members

If the hotel has won awards for Conference & Banqueting in 2022 or 2023, upload pictures of the awards here

Upload a group picture of the Front of House Team

List the names of the members of the Front of House Team and indicate each member’s position and highest hospitality related training qualification

How long has each member of the team worked in the hotel?

What is the role of each member in the Front of House team? Upload the Standard Operating Procedure for Front of Office Team at the hotel

Upload the feedback form for clients used at the Front of Office (Reception)

Upload pictures of the hotels lounge/reception

What are the Front of house communication channels with clients? example – email, phone, website, instagram, whatsapp etc

Upload evidence of external training for Front of House team members

If the hotel has won awards for Front of Office Team for 2022 or 2023, upload the awards here

What are the sources of electricity for the hotel?

What are the sources of water for the hotel?

How does the hotel dispose waste? Upload pictures

If the hotel has posted its green agenda on its website, upload it here

Upload any evidence of in-house training in greening agenda

Upload any evidence of external training in greening agenda

If the hotel has a policy on greening, upload it here

If the hotel has evidence of energy performance certificate, upload it here

If the hotel has evidence of biodegradable materials for food packaging, upload it here

Upload evidence of greening notices on premise of hotel

Name of the Hotel Restaurant

Picture of the Hotel Restaurant (upload)

Upload the Organizational structure of the restaurant team

Upload the Standard Operating Practice for the restaurant

What is the seating capacity of the hotel restaurant

Upload a group picture of the restaurant team (including kitchen staff)

List the members of the Restaurant Team and indicate each member’s position and highest catering/hospitality training qualification

How long has each member of the team served at the hotel?

Upload any evidence of client feedback system for the restaurant

Upload the restaurant menu

Upload a page of the hotel’s website that advertises the restaurant

Upload the organisational structure of housekeeping Team

Upload a group picture of the housekeeping team

List the members of the Housekeeping Team and indicate each members position and role

What is the highest hospitality related training qualification of each member of the team?

How long has each member of the team served in the hotel?

Upload the Standard Operating Procedure for housekeeping

Upload evidence of in-house training on housekeeping

Upload evidence of external training on housekeeping

What are the Hotel’s channel of communication with the public and clients? (e.g. email, website, instagram, facebook, whatsapp, phone etc. Indicate specific addresses

Upload evidence of channels for complains

Upload evidence of complains received from customers

Upload evidence of feedback system for the hotel

Upload Evidence of feedbacks received from customers

What are the reservation/booking platforms options for the hotel? Upload evidence if any.

Describe the check-in procedure at the hotel

Describe the check-out procedure at the hotel

Describe the billing and payment system at the hotel

What are the options for payment for hotel services

Describe the Post-service appreciation system at the hotel

What are the Hotel’s social media handles and addresses

What is the Hotel’s website address

Are the Hotel rooms’ door locks link to reception? If yes, explain

What are the options for communication between room occupants and the reception?

How many gated entry/exit points does the hotel have?

What is the Hotel’s security arrangement at all gated entry/exit points?

What is the Hotel’s security arrangement at entrance to lounge/reception?

What is the number of security personnel at the hotel each day?

What is the Hotel’s source of security personnel?

Upload evidence of training of hotel staff in security skills

Upload evidence of Hotel room alert system

Upload evidence of Hotel fire alert system

Upload evidence of directional signs within the hotel

Upload the Hotel Security manual (Standard Operating Procedure)

How many CCTV cameras are functional at the hotel

How are the hotel’s CCTV cameras monitored?

If you wish to be nominated in other categories scroll up and select them before you submit

Working Hours

24hr Support

Our Location

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